Shipping 8

• Can I rush shipping?
• Do you ship to Puerto Rico?
• How much does shipping cost?
• How much postage will I need to purchase for my invitations?
• Which countries do you ship to?

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Turnaround Time 4

• What is the turnaround time for wedding programs?
• Can you rush my order?
• How long will my order take?
• How long does it take to produce a Canvas Print?

Cancellation/Returns 3

• What is your return policy?
• What is your cancellation policy?
• How can I contact your Quality Assurance team?

My Account 7

• How do I reorder?
• Will my order history be in my account?
• Can you set up my account for me?
• Can I change my sign-in information?
• How can I find my previous order?

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Order Status 2

• How do I check the status of my order?
• What do the different order statuses mean?

Payment 11

• What type of payment do you accept?
• Can I edit my credit card information?
• Can I remove my credit card from my account?
• Can you set a default credit card?
• Do you need an account to store a credit card?

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Promotional Codes 4

• My promo code expired. How can I find and receive special promotions?
• Why doesn’t my promo code work?
• If my code has expired, will you still honor it?
• I've already placed my order. Can you honor my promo code?

Color Disclaimer 1

• Color and My Order

Proofs 4

• Can you rush my proof?
• Is there a charge to receive a proof?
• Will I see a proof of my design?
• How do I get a proof of my design? How can I find out what it will cost?

Fonts 1

• Can I change the fonts on my design?

Photos 10

• Can I add an additional photo to my design?
• Can I add a photo back into my design after I’ve removed it?
• Can I edit my photo(s)?
• Can I remove a photo from my design?
• Can I use professional photography?

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Special Requests 12

• Can I have my guest names printed on my place cards?
• Can I add an image or design to the back side of my design?
• Can I add text to the back side of my design?
• Can I send you my own design for my wedding product?
• Can I have symbols put around the dates on our calendar?

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Foil / Luxe Satin 13

• How many colors of foil can be added to a design?
• Can I add foil after my order has been submitted?
• How does adding foil to my design affect the turnaround time?
• How does adding Luxe Satin to my design affect the turnaround time?
• Can I put the Luxe Satin finish on both sides of my Save the Date Card?

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Envelopes 5

• Can you print my return address on my wedding envelopes?
• Can I order additional wedding stationery envelopes?
• Can you print my wedding guest addresses on my envelopes?
• Do your wedding invitations come with both inner and outer envelopes?
• How do I upload my guest list

Matching Stationery 1

• Can you create an Invitation to match my Save the Date?

Samples 5

• Do you offer free samples?
• How do I place my full order after receiving my personalized sample?
• Have my free samples been shipped yet?
• How long do sample orders take?
• Personalized Samples

MagnetStreet Marketing 2

• Can you stop sending me emails?
• Can you send these emails to another email address?

Paper Types 1

• Our Papers

Account Issues 5

• I created an account but don’t see my order history. Why can't I see it?
• If I can’t get my first account to work, should I create another account?
• Why can't I see the order I just placed in my account?
• Why isn’t my sign-in working?
• Help my saved work in gone

Shopping Cart 2

• How do I clear my web browser's cookies and cache?
• I’m having trouble adding, editing, or removing items from my shopping cart. What should I do?