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Account Issues

I created an account but don’t see my order history. Why can't I see it?
Your order history may not be linked to your account yet. Please contact us and we’ll be glad to help.
Mon, Apr 24, 2017 at 4:44 PM
If I can’t get my first account to work, should I create another account?
We don’t recommend it. Your order history may not be complete, and it could cause problems the next time you want to order. If you are having trouble signin...
Mon, Apr 24, 2017 at 4:46 PM
Why can't I see the order I just placed in my account?
After you place an order, it takes about 20 minutes for the order to transfer to us. During that time, you may not see it in your account yet. Once your ord...
Mon, Apr 24, 2017 at 5:01 PM
Why isn’t my sign-in working?
Make sure you have entered your email address the way you did when you created the account. You can also reset your password if you have forgotten it. If yo...
Mon, Apr 24, 2017 at 5:06 PM
Help my saved work in gone
If you saved designs in your saved work but it is showing empty in your online account Start by using the sign out button from your account home Once sign...
Wed, May 4, 2022 at 9:45 AM